Clients can easily manage their own room configurations and add fellow travelers directly through the Cruisen app, streamlining the process and keeping all trip details organized in one place. As an advisor, you also have the flexibility to make these updates, ensuring a seamless and personalized booking experience for your clients.
Instructions from client view using Cruisen app
Step 1: Add rooms
Customer navigates to the Rooms tab.
Customer adds a room and can add a guests.
Step 2: Customer can add additional rooms and guests
Step 3: Rooms and guests will populate into navigator
Step 4: All guests can update their profiles
Have all guests enter their details including full name, date of birth, citizenship and contact information.
Step 5: Repeat the process for additional travelers as needed
Customer Facing Pro Tip
Customer can set up rooms and guests as first step after receiving trip invitation
Customer receives invite, opens the Cruisen app and joins the trip.
Customer enters their email and will be sent a verification code to join the trip.
Once in the trip, customers automatically receive automated Navigator prompt to add guests and rooms.
Instructions for adding rooms through advisor dashboard
Selecting a cruise and setting up room configurations are essential steps to ensure your clients’ preferences and needs are accurately addressed, creating a personalized and seamless travel experience. Proper room assignments also streamline the booking process, prevent errors, and enhance client satisfaction by providing clarity and organization upfront.
Step 1: Select a cruise
Once your client chooses their preferred cruise, mark it as selected in the trip dashboard.
Step 2: Assign rooms and set up configurations
Step 3: Next steps once a cruise is selected
Depending on where you are in the flow with your client, next, you can book room, collect payment information and/or complete a booking.
Pro Tip
When setting up and assigning rooms, ensure you confirm the number of travelers and their preferences (e.g., adjoining cabins, suite upgrades, or specific deck locations) early in the process. This helps streamline room configurations, avoids last-minute changes, and ensures a smoother booking experience for both you and your clients. If clients are part of a group, consider assigning rooms close together to enhance their trip experience.