Not at all! Think of Cruisen like a collaboration and sales tool that will supercharge your work, but you'll still book with your host of choice and retain your existing commission structure and payouts.

Yes, Cruisen has a $25 monthly subscription fee, but you’ll start with a free trial so you can experience all the benefits risk-free. We’re here to help your business thrive, so take advantage of the trial and see how Cruisen can streamline your quoting, booking, and client communication!

Yes, absolutely. We follow all best practices for protecting your data, both in transit and at rest. We will never use you or your customer's data in any manner except to provide our services.

At this time, it is not possible to customize the Cruisen platform with your own logo or branding. We understand the importance of personalizing tools to reflect your agency’s identity, and we’re always exploring ways to enhance our platform.

Cruisen for advisors is available on both desktop and mobile platforms. The desktop version offers the full suite of tools to manage cruise bookings and client interactions efficiently. The mobile app currently offers a strong set of features for on-the-go functionality, and we are continuously working to expand its capabilities. Stay tuned as we continue to expand our platform, delivering even greater flexibility and convenience for advisors.

No. Your customers and your customer relationships are what drives the cruise industry. Cruisen understands and embraces that - your customers will always remain yours.

Clients cannot book their cruise directly through the Cruisen app. Instead, they can use the app to explore cruise options, review details, and provide necessary information such as personal details and payment methods. Once this information is gathered, it is up to the advisor to complete the booking through their host agency or the cruise line's platform. This process ensures that advisors remain in control of the booking while clients are actively involved in the planning and decision-making process.

Yes! Cruisen makes it easy to stay on top of great deals. The platform provides real-time notifications of price drops, so you can quickly spot last-minute savings for your clients. Additionally, you can highlight your own curated "Advisor Picks" within the platform, showcasing special offers or deals that align with your clients’ preferences. It's all designed to help you deliver exceptional value effortlessly!

The integrated chat feature in Cruisen provides a centralized space for real-time communication between you and your clients. Accessible within each trip workspace, it allows you to send messages, share cruise options, and answer questions directly. You can also attach files, such as itineraries or booking confirmations, and leverage the AI Navigator (via the robot icon) to assist with inquiries or provide suggestions.

Clients can use the chat to share feedback, ask questions, or "like" their favorite cruise options, ensuring all discussions are focused and trip-specific. The chat feature simplifies communication by keeping all messages in one place, eliminating the need for back-and-forth emails or texts, and enhancing collaboration for both individual and group bookings.

The AI Navigator on Cruisen is a smart assistant designed to streamline your workflow and enhance client communication. It provides real-time support by answering client questions, offering expert recommendations, and supplying detailed cruise insights. Whether you need to compare cruise lines, explain onboard amenities, or clarify cancellation policies, the AI Navigator helps deliver quick and accurate information. Additionally, it can generate tailored suggestions based on your client’s preferences, such as family-friendly itineraries, romantic getaways, or adventure-focused options. By automating repetitive tasks and handling common inquiries, the AI Navigator saves you valuable time, allowing you to focus on building relationships and closing bookings. For the best results, be as specific as possible when asking the AI questions, ensuring it delivers precise and actionable responses. This tool is an indispensable part of Cruisen, designed to elevate your client experience and optimize your efficiency.

Activating and using the AI Navigator during client conversations is simple and designed to enhance your efficiency while providing real-time support. To activate the AI Navigator, open the Navigator Chat feature within the trip workspace. In the chat toolbar, click the robot icon to enable the AI assistant. Once activated, you can type your questions or prompts directly into the chat, and the AI will provide quick and accurate responses.

The AI Navigator is ideal for answering client questions, offering cruise recommendations, or clarifying trip details. For example, you can ask the AI to compare cruise lines, provide details about onboard amenities, or suggest excursions tailored to your client’s interests. To get the best results, ensure your prompts are specific and detailed. This tool not only saves you time but also enhances the client’s experience by delivering expert insights and guidance seamlessly during your conversations.

Cruisen makes it easy to narrow down cruise options and organize results to match your client’s preferences. In the Search section of your Advisor Dashboard, you can apply filters to customize your search based on specific criteria such as price, duration, cruise line, or ship and launch date. This allows you to focus on cruises within your client’s budget, highlight preferred cruise lines, or feature exciting new ships. Once filters are applied, you can further refine your search using the Sort By option to organize results by most liked cruises, upcoming departure dates, trip duration, or price, ensuring you present the most relevant options tailored to your client’s needs. This streamlined process saves time and enhances your ability to provide a personalized booking experience.

Clients can easily update their own information directly in the Cruisen app, making the process more efficient and reducing the workload for advisors. They can input or edit personal details such as names, dates of birth, contact information, and payment methods. This self-service feature ensures that all client-provided information is accurate and up to date, while also empowering clients to manage their own profiles. However, as an advisor, you can still review and verify the information to ensure it meets booking requirements.

You are booking the cruise through your host agency or directly with the cruise line, not through Cruisen. Cruisen serves as a collaboration and sales tool to streamline the planning process, gather client information, and centralize communication. Once all details are collected in Cruisen, you’ll use your host agency's platform or the cruise line’s booking system to finalize the booking. This approach allows you to maintain your existing commission structure and retain full control of the booking process while leveraging Cruisen to save time and enhance the client experience.

If a client makes an error when entering their details in the Cruisen app, you can easily review and correct the information before completing the booking. As an advisor, you have access to their profile and can verify all personal details, such as names, dates of birth, and contact information, in the trip workspace. If necessary, you can contact the client through the Navigator chat to clarify or request updated information. This collaborative process ensures that all details are accurate and ready for final submission to your host agency or the cruise line’s booking platform.

Cruisen is not a booking platform but a collaboration and sales tool designed to streamline the planning and booking process servicing more than 30 cruise lines. You can use Cruisen to gather client preferences, explore and recommend cruises, and organize trip details for many major cruise lines. However, the actual booking must be completed through your host agency or directly with the cruise line's booking system. This allows you to access a wide range of cruise lines while benefiting from Cruisen’s centralized tools to simplify your workflow and enhance the client experience.

Yes, clients can easily share the trip link with friends and family directly from the Cruisen app. This feature allows them to invite others to join the trip, view the cruise details, and participate in group discussions. By sharing the link, clients help expand the group, which can lead to additional bookings and increased commissions for you as the advisor. It’s a seamless way to coordinate group trips and involve more travelers in the planning process, all within the same trip workspace.

Yes, Cruisen welcomes feedback and feature suggestions from advisors! If you have ideas for improvements or new tools that could enhance your experience, you can share them directly with the Cruisen team. Providing your input helps shape future updates and ensures the platform continues to meet the needs of travel advisors like you. Look for a feedback option in the platform or contact the support team to submit your suggestions. Your insights are invaluable in making Cruisen even better!

For support with Cruisen, you can reach out to the dedicated support team directly through the platform. Log into your Advisor Dashboard and click the “?” icon in the top-right corner to access support options. From there, you can explore documentation, connect with the Cruisen community, or submit a request for personalized assistance. The support team is available to help with technical issues, platform questions, and anything else you may need to ensure a smooth experience.

Yes, you can share your Cruisen Advisor link with others, and it’s an excellent way to grow your network and increase sales. By sharing your personalized link, you invite clients to collaborate, create new trips, and explore cruise options—all while highlighting your expertise as a travel advisor. Sharing your link on social media, via email, or directly with potential clients helps you attract new customers, boost commissions by increasing bookings, and streamline the planning process. To share your link, log into your Advisor Dashboard, click on your profile in the bottom-right corner, and copy your link from the "Your Link" section. Paste it into your chosen communication channels and emphasize the benefits of Cruisen’s real-time collaboration and easy trip planning. For the best results, encourage clients to create new trips directly through your link to ensure their bookings are tied to your profile. Sharing your link is a simple yet powerful way to expand your business opportunities and deliver exceptional service.